While you focus on your core business, We keep you up and Running

The e-Emphasys’  TRUESOURCE is a philosophy of how we can enable our clients to do business better. This is achieved primarily by leveraging best in breed technology, best practices, quality methodologies, world-class infrastructure, a highly educated, motivated and customer focused workforce, and common systems

Engagement Models

Flexible Models to Suit Your Needs

e-Emphasys provides flexible engagement models to customers to suit their Managed Service needs. At a macro level, the model information below lists the key services that are included in our scope, based on the selection of the Model.

e-Emphasys can provide specialized consulting and project management resources to perform Project services to supplement the Customer and e-Emphasys teams at an agreed pricing.

  • ASM – Application Support Model
  • Hybrid Model – Application Support / Development Model
  • Dedicated CoE – Managed Services Model
  • FLEX – Flexible Model for Smaller IT Teams

ASM – Application Support Model

Staff Augmentation

  • Support staff augmentation
  • 80-20 or “offshore only” options
  • Limited scope (L1, L2) and SLA
  • Limited Skill Sets
  • Dependency on client support team
  • Attrition due to monotonous role

Hybrid Model – Application Support / Development Model

Extended Development Center

  • Support and Maintenance Services
  • 80-20 or “offshore only” options
  • Expanded scope
  • Stronger SLA (L1, L2, L3)
  • Multi-skilled resources
  • Better utilization – GEM model for 100% utilization
  • Scope for new development initiatives
  • Increased Responsibility
  • Improved stability
  • Resources for Functional / technical support

Dedicated CoE – Managed Services Model

(Dedicated Center of Excellence)

  • Isolated / secured environment dedicated for client
  • Support, Maintenance and Admin services
  • 80-20 or “Offshore Only” options
  • SLA driven Services
  • Strongest SLA (L1, L2, L3, L:4)
  • Multi-skilled resources
  • Better utilization – GEM Model for 100% utilization
  • Scope for new development initiatives
  • Highest responsibility
  • Improved productivity and cost reduction over the engagement lifecycle
  • Maximum benefit due to commitment of domain / technical expertize
  • Minimum commitment of client resources

FLEX Model

Non Exclusive Support

  • e-Emphasys assigns a dedicated SPOC Offsite resource who co-ordinates with the assigned SPOC of the Customer
  • The e-Emphasys SPOC works internally with Offsite Technical / Functional / Admin Teams (No dedicated resources) to resolve tickets.
  • The Model Pricing is based on the Package chosen (hours/year)
  • Customer gets e-Emphasys’ eCare login(s) based on the Support Package chosen, e-Emphasys provides an hours usage report to the Customer every month
  • SLAs and SLEs – are mutually agreed and finalized


Understanding your requirements, we tightly integrate our team into your production support organization through selected engagement models. We recommend governance and process improvements to fully integrate into your production support model. We clearly define the roles and responsibilities between Customer and e-Emphasys so that both understand and execute various roles successfully.

Processes and Tools

e-Emphasys brings a library of ITIL based processes and standard service catalogues. Leveraging the experience of our US and India based  leadership team (average 20 years of relevent experience)  in deploying, we ensure integration of the service provider within your operational model.  Evaluating the need for tools to facilitate transition and to compliment your core production support tool set, we recommend e-Emphays tools during transition, as required.

A Flexible Resource Approach

We leverage our approach to manage the resource demand, and build a team of right size to meet your dynamic staffing needs based on the engagement model chosen.  As forecasted service demand is expected to rise or drop, e-Emphasys is able to scale up or reduce the team size with the appropriately skilled resources from its resource pool.

We believe that e-Emphasys is the right Managed Services provider for you as we leverage on the combination of our MSP, Baan, Oracle and industry experience to meet your requirements.  We provide a clearly defined project scope, a leading practice solution and approach, and an integrated Project Organization and staffing model with qualified, experienced resources.